Return & refund

This Return & Refund Policy applies to physical products purchased through https://utlife.top and operated by UNITED TYCOON GROUP LIMITED.

Digital products, membership services, subscription services, and other non-physical products are governed by separate policies.

Nothing in this policy limits mandatory rights available to customers under applicable law. For orders delivered to the European Union or European Economic Area (EU/EEA), applicable statutory withdrawal and product-conformity rights continue to apply. Where permitted by law, sealed products opened after delivery for health or hygiene reasons may be excluded from return.

1. Return Eligibility and Time Limits

For a change-of-mind return, customers may request a return within thirty (30) calendar days after delivery, provided the product remains unopened, unused, unconsumed, sealed in its original packaging, and suitable for resale.

For a damaged, defective, incorrect, incomplete, or other product-quality issue, customers must notify us within seven (7) calendar days after delivery. All requests must include sufficient order information to allow verification.

2. Unused and Unopened Products

To qualify for a change-of-mind return, the product must: Remain unopened and sealed; Remain unused and unconsumed; Be returned in its original packaging with labels and seals intact; and Be in clean, undamaged, and resalable condition.

After the returned item is received and inspected, the eligible product purchase amount will be refunded in accordance with this policy.

3. Opened or Partially Used Products

Because our catalog includes health supplements, beverages, and other food-related products, opened, unsealed, partially used, or consumed products are generally not eligible for a change-of-mind return. This restriction does not limit remedies for products that are damaged, defective, incorrectly supplied, incomplete, or otherwise covered by mandatory rights under applicable law.

4. Damaged, Defective, Incorrect, or Incomplete Products

Customers must contact us within seven (7) calendar days after delivery and, where possible, provide the order number, product photographs, packaging photographs, and a clear description of the issue.

After verification, we may provide a replacement, an exchange, a full refund, or another remedy required or reasonably appropriate for the circumstances. For a confirmed product or fulfillment issue, we will cover reasonable return shipping costs or provide return instructions. Customers should not send products back without authorization.

5. Change-of-Mind Returns

Change-of-mind returns include personal preference, a changed purchasing decision, or an item no longer being wanted. Eligible products must be requested within thirty (30) calendar days after delivery and meet all conditions in Section 2.

Unless applicable law requires otherwise, customers are responsible for return shipping, duties, taxes, customs charges, insurance, and handling fees for change-of-mind returns. Original outbound shipping and other third-party charges are generally non-refundable.

6. Returns That Cannot Be Accepted

A return or refund request may be declined if: More than thirty (30) calendar days have passed since delivery, except where a quality issue or mandatory law applies; The product has been opened, unsealed, consumed, or used for a change-of-mind return; The product is damaged after delivery through customer handling or is not in resalable condition; The order cannot be verified or the requested information is not provided; or Fraudulent, abusive, or bad-faith activity is reasonably suspected.

7. Return Procedure

Customers must contact customer support before returning any product. After the return is approved, customers must send the product within fourteen (14) calendar days using the instructions provided by our support team.

The standard process is: Contact customer support through WhatsApp; Submit the order details and supporting information; Receive return authorization and shipping instructions; Send the product within the required time, if a return is requested; Allow the product to be received and inspected; and Receive the refund or other approved resolution.

8. Refund Processing

Once a return is approved and any required inspection is complete, refunds are generally processed within five (5) to ten (10) business days. Refunds are normally issued to the original payment method. The time for funds to appear depends on the customer’s bank, card issuer, or payment provider and may require additional processing time. For EU/EEA orders, any mandatory statutory refund deadline and related conditions apply where required by law.

9. Dispute Resolution Before Chargebacks

Customers are encouraged to contact our support team before initiating a payment dispute or chargeback so that we can review the order and try to resolve the issue promptly. Our support team may assist with delivery, replacement, exchange, or refund options. Contacting support does not remove any rights available under applicable law.

We may provide relevant order records, tracking information, communications, and supporting documentation to payment processors, acquiring banks, card issuers, and dispute-resolution providers when reasonably necessary.

10. Policy Abuse

We reserve the right to decline requests and restrict future transactions where we reasonably believe this Return & Refund Policy is being abused, including repeated excessive requests, fraudulent claims, false non-delivery or damage claims, promotion abuse, or other bad-faith conduct.

UNITED TYCOON GROUP LIMITED
聯亨利通集團有限公司
RM 2502C 25/F
148 ELECTRIC ROAD NORTH POINT
HK
香港北角電氣道148號25樓2502C室