Shipping policy

Thank you for shopping with UTlife.

This Shipping Policy applies to all physical products purchased through https://utlife.top and operated by UNITED TYCOON GROUP LIMITED ("Company", "we", "our", or "us").

Digital products, membership services, subscription services, and other non-physical products are not covered by this Shipping Policy.

1. Order Processing

All orders are normally processed within one (1) to three (3) business days after payment has been successfully authorized and verified.

During holidays, promotional events, seasonal sales, or periods of unusually high order volume, processing times may extend to five (5) to seven (7) business days.

Orders may be delayed if additional verification of customer information is required.

2. Shipping Destinations

We currently ship to selected countries and regions worldwide, including but not limited to: United States Canada United Kingdom European Union Countries Japan Taiwan

Shipping availability may vary depending on local regulations, logistics conditions, and carrier restrictions.

3. Estimated Delivery Times

Estimated delivery times are provided for reference only. Japan: 5–12 business days Taiwan: 5–12 business days United States: 7–20 business days Canada: 7–25 business days United Kingdom: 7–20 business days European Union: 7–25 business days Other destinations: Delivery times may vary.

Actual delivery times may be affected by customs clearance, weather conditions, public holidays, carrier delays, transportation disruptions, local delivery services, and other circumstances beyond our reasonable control. Estimated delivery times do not constitute a guaranteed delivery commitment.

4. Tracking Information

Once an order has been shipped, customers will receive shipment tracking information through email or other communication channels. Tracking information may require 24–72 hours to become active after shipment. Customers are responsible for monitoring shipment status using the provided tracking information.

5. Customer Address Responsibility

Customers are responsible for providing accurate and complete shipping information. We shall not be responsible for delays, failed deliveries, returned packages, additional shipping fees, or losses resulting from: Incorrect addresses Incomplete addresses Invalid contact information Refusal of delivery Failure to collect packages

Address changes may not be possible once an order has been processed or shipped.

6. Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, value-added taxes (VAT), goods and services taxes (GST), or other local charges imposed by the destination country. Such charges are the sole responsibility of the customer unless otherwise required by applicable law. Customers are responsible for ensuring that products ordered are permitted under local import regulations.

7. Delayed Shipments

If an order exceeds the estimated delivery timeframe, customers may contact our customer support team for assistance. While we will make reasonable efforts to investigate shipment delays with the carrier, we cannot guarantee delivery timelines once the package has been transferred to the shipping carrier.

8. Lost Packages

If a shipment has not been delivered within thirty (30) days from the shipping date and is determined by the carrier to be lost or undeliverable, customers may contact our support team. After verification, we may offer one replacement shipment at no additional cost or a full refund of the purchase amount. The remedy offered will be determined based on shipment records and the specific circumstances of the case.

9. Damaged, Incorrect, or Missing Items

Customers must notify us within seven (7) days after delivery if they receive damaged products, incorrect products, or missing items. To facilitate review, customers may be required to provide the order number, photographs of the product, photographs of the packaging, and a description of the issue. Upon verification, we may offer a replacement, exchange, partial refund, or full refund.

10. Customer Support

For shipping-related inquiries, customers may contact: UNITED TYCOON GROUP LIMITED Website: https://utlife.top Customer Support: Please contact us through WhatsApp. Response Time: Within 48 Business Hours

UNITED TYCOON GROUP LIMITED
聯亨利通集團有限公司
RM 2502C 25/F
148 ELECTRIC ROAD NORTH POINT
HK
香港北角電氣道148號25樓2502C室